Luna 9 – Website Privacy Policy
Reviewed May 2023
This privacy policy sets out how Luna 9 Design Limited (Luna 9) obtains, holds, uses, and discloses personal data and how we protect it.
Luna 9 is committed to only holding personal data that is accurate, adequate, relevant, and not excessive.
This policy provides further details about how we do this, along with details on how to contact us if required.
Collection and use of personal data
The types of data Luna 9 collects include:
Personal details, including your name, job title, email, telephone number and address.
IP address
Luna 9 collects this data from the following sources:
Voluntarily submitted to us via email or via the website – we may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to the website by subscribing to a newsletter, submitting a contact form or emailing us directly.
Information we collect from others – we may receive information about you from other sources. For example, from third party organisations or data providers.
Automatically collected information – we automatically collect certain information about you and the device with which you access the website. For example, when you use the website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the website. We may also collect information about actions you take when using the website, such as links clicked.
Cookies – our website uses cookies, which are small files placed on your internet browser when you visit our website. We use cookies to offer you a more tailored experience in the future, by understanding and remembering your browsing preferences.
Luna 9 collects personal data for a specific reasons, including;
To enable us to perform our contractual responsibilities for support services and / or project delivery.
To enable us to provide quotations for products and services.
To send informative and relative marketing messages about our products and services.
The lawful bases we rely on for processing this information are:
Your consent. You can remove your consent at any time by contacting us.
We have a contractual obligation.
We have a legal obligation.
We have a legitimate interest.
On occasion Luna 9 will process personal data that is either shared, loaned or acquired from third party organisations. In these circumstances Luna 9 will ensure that the data can legitimately be shared / loaned / sold and use the appropriate basis for the processing of that data in-line with any preferences made by the data subject.
Third-party use of personal information
We may share your information with third parties when you explicitly authorise us to share your information, and/or for the following reasons:
To suppliers to enable us to process quotations for products and services
To vendors to be able to raise support incidents and requests
To third party support organisations where Luna 9 outsources elements of support or are acting on the customers behalf
Marketing partners for the purpose of executing Luna 9 marketing campaigns
Luna 9 will never sell or lease your personal data to third party organisations.
Additionally, Luna 9 uses third-party service providers to service various aspects of the business. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.
Luna 9 currently uses the following third-party service providers:
Google Analytics
HubSpot
Xero
At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time.
The Luna 9 website may, from time to time, contain links to other websites operated by third parties. Please note that this privacy policy only applies to the personal information that we collect through luna9design.com. We do not accept any responsibility or liability for third party terms and conditions or policies.
Retention and deletion
Luna 9 is committed to ensuring that your data is protected. We follow industry standards to protect the personal information submitted to us, stored on secure servers with appropriate physical and electronic security.
Luna 9 will keep your data for an appropriate length of time to enable us to continue providing our services to you, or until such time you withdraw your consent (if consent is the basis for processing).
Changes to our privacy policy
Any changes to this privacy policy will be published via the Luna 9 website at www.luna9design.com
It is recommended that you check our website regularly to view the latest privacy policy.
Contact
If you have any questions about this information and the collection and use of your personal data, you can contact us at:
info@luna9design.com
Luna 9 Design Limited,
1.16 Temple Studios,
Temple Gate,
Bristol,
BS1 6QA
Opt-out, request a copy or request deletion of data
In all cases you, as the data subject, have the right to opt out of receiving any marketing material from Luna 9.
Do this by either selecting the ‘unsubscribe’ or ‘manage preferences’ link in any marketing email received from Luna 9 or by emailing us at info@luna9design.com and requesting to be opted-out of receiving any future marketing communications.
If you would like a copy of the data that Luna 9 has relating to you, please get in touch with info@luna9design.com and we’ll respond within 30 days. Please note that we may request proof of identification prior to releasing any information.
If you would like us to delete any data that we have relating to you, please get in touch with info@luna9design.com and we’ll respond within 30 days. Please note that we may request proof of identification prior to releasing any information.
Complaints
We encourage you to contact us with concerns about your data first, but if you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at www.ico.org.uk